Collection
If the order is received by 7:00 p.m., it can be picked up on the same business day by 7:00 p.m. at our location at Neckarsulmer Str. 59, 74076 Heilbronn. Pick-up times: Mon. – Sat. from 12:00 to 19:00 Please have your order number ready when picking up.

Shipping information
Shipping costs within Germany = 4,90 €
From an order value of 30,00 € free shipping within Germany

During your purchase, you will be sent an estimated delivery date. Please note that the estimated delivery date is not a guaranteed delivery date for your order. It is calculated automatically based on the total time it takes to complete your order, production and send your delivery to your shipping address.

The estimated delivery time is based on delivery to the main cities. Please take into account that additional time is required for delivery in remote areas. BLACKCOCO’s is not responsible for late deliveries to remote areas or regions where postal services only run on specific schedules or addresses outside the mainland.

If payment is made by bank transfer or if your payment is not made immediately, the estimated delivery time will be calculated from the day the payment is received. BLACKCOCO’s will not assume any responsibility or refund of shipping charges due to such delay.

Insured shipping
Your order will be delivered by DHL. Delivery time may vary depending on your address. You will be notified when your package leaves our offices and a tracking number will be sent to the email address you provided during your purchase. All of our packages are insured during transit. Please make sure you are available to receive your package at the time of delivery. BLACKCOCO’s Ltd. will not be responsible for lost or stolen packages after delivery. If your package was returned to the dispatcher due to unavailability, BLACKCOCO’s reserves the right to charge the customer for the cost of redelivery.

If you did not receive a tracking number, please also check your spam/junk folder. If you do not know your tracking number or the delivery status has not changed for several days on the carrier’s website, please contact our customer support team so they can look into the matter for you. In the event of any issues, BLACKCOCO’s Ltd will contact the carrier to resolve the issue as quickly and with as little hassle as possible.

Please inspect your package before accepting delivery. Decline to receive the package and file a claim with the carrier immediately if your package has been damaged in transit.

Delivery address
Deliveries can only be made to physical home or business addresses. For orders that must be delivered to a destination other than the billing address, please ensure that your credit card or financing company has this alternate delivery address on file so that the processing of your order is not delayed.

For your security, shipping and billing addresses cannot be changed after the order is placed. If you are not available at the address provided at the specified delivery time, then please contact our customer service department to verify the possibility of picking up the shipment and rescheduling it for another date.